Shipping policy
Shipping Policy
At Velvet Aura Beauty & Cosmetics, we aim to process and deliver orders as quickly and efficiently as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment has been confirmed. Processing times may be longer during busy periods, promotions, or holidays.
Delivery Time
Estimated delivery times depend on your location and the shipping method selected at checkout. While we work with reliable delivery partners, delivery times are only estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and order size. Any free shipping offers, if available, will be clearly advertised on our website or promotional materials.
Order Tracking
Once your order has been dispatched, you will receive a tracking number if tracking is available for your shipping method.
Delayed or Lost Parcels
We are not responsible for delays caused by courier services, weather conditions, public holidays, or other events beyond our control. If your parcel appears to be delayed or lost, please contact us and we will assist where possible.
Incorrect Shipping Information
Please ensure that your shipping details are entered correctly at checkout. We are not responsible for delays or losses caused by incorrect or incomplete shipping information provided by the customer.
Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery with clear photos of the package and item so we can review the issue.
Contact Us
For shipping questions or delivery assistance, please contact our customer support team.